FAQs

Health and safety are a top priority at our centre, and our policies are continuously reinforced by our staff. These include (but are not limited to) regular safety checks of all equipment, identification of and mitigation of any hazards,  the storage of chemicals and hazardous items in locked cupboards, and educating children on personal safety matters such as walking inside, staying seated while eating, not throwing equipment and encouraging respectful caring behaviour at all times.

At our centre we have at least one first aid trained staff member per 50 children onsite at all times.

To make the transition as stress-free as possible, we recommend several short visits prior to the start date, where you stay with your child as they familiarise themselves with the new environment.

Our teachers will work together with you to ensure your child has a great experience right from the start. When a new child starts, all our teachers pull together to ensure they feel safe and secure and build an attachment with their teachers. We strive to create a soft transition so your child feels happy and excited about coming to Active Explorers Glenfield.

Once your child starts with us, feel free to visit or phone the centre at any time to find out how they are getting on – you might find this unnecessary once you see how much they love our centre! 

We have learnt from experience that it is best to devise a regular routine for saying goodbye, and discuss it with your child before arriving at the centre. Some tips to make it a bit easier include:

• Talk to your child about what activity you are going to do with them before saying goodbye (such as staying to complete a puzzle or reading a story)
• Keep the goodbye process short to minimise stress
• Always let your child know you are going to leave but will be back later to pick them up. If your child gets upset at this point, we recommend sticking to your routine
• Leave them with one of the teachers or some other children rather than just on their own
• Always leave as soon as you have said your goodbyes
• Crying is normal when you leave, however rest assured this usually stops soon afterwards as they get on with their day!
• Children will pick up on your emotions about coming to the centre. Make sure you have positive conversations about the centre and always ask them how their day was when you pick them up

The children at our centre are very busy which means there is often a need for parents to pack a few extra things. We recommend packing the following named items:

• Two or three complete changes of clothes, including underwear and socks
• Sunhat in summer
• Warm hat in winter
• Named drink bottle
• Appropriate footwear, along with a spare pair

Our children love meal times thanks to our awesome in-house cook who creates healthy, delicious meals on a daily basis using menus from the Heart Foundation to limit sugar and salt.  Our menu runs on a weekly cycle - lunches are a cooked hot meal with delicious stir-frys, casseroles, pasta, rice dishes, all served with seasonal fresh vegetables. Our morning and afternoon tea comes with fresh seasonal fruit and snacks such as cheese fingers, dips, home made muffins, yoghurt, crackers and dried fruits.

We love to build close relationships with all our families and use an online tool called Storypark to share your child’s learning with you.

The team are always available to discuss any matter regarding your child and centre. We recommend that you make an appointment so that teachers can be available without interruption.

Yes, we do! Under this scheme if your child is aged 3, 4 or 5 they can receive fully subsidised care, up to 6 hours per day for a total of 20 hours per week. For more information, please get in touch.

Please call the centre and advise us that your child is ill.

We will phone you and/or your child’s caregiver and, if required, seek the appropriate medical assistance. We will continue to care for your child until you arrive.